Shipping Policy

At Sleeping Tabs, we are dedicated to ensuring your order arrives promptly and securely. Please review our shipping policy to understand how we manage the delivery of your medication.

1. Order Processing and Dispatch

• Processing Time: Once you place an order on our website, we aim to package and dispatch your purchase within 24 hours.
• Delivery Timeline: Your order will typically arrive within 2 to 5 working days. Deliveries are made from Monday to Saturday, between 08:00 and 17:00. Please note that we do not deliver on Sundays or public holidays.
• Same-Day Delivery: In certain cases, we may offer same-day delivery for specific medications or during special promotions, depending on your location.

2. Shipping Costs

• Standard Delivery: Delivery costs will be calculated and displayed during checkout. Charges for bulk orders may vary based on weight or the number of units ordered.
• International Shipping: For international customers, any customs, duties, and taxes that apply will be your responsibility. Please contact our customer care team for assistance regarding these charges.

3. Packaging

• Discreet Packaging: Your privacy is our priority. All orders are packaged discreetly in plain padded envelopes that conceal the contents to ensure privacy and security.

4. Tracking and Lost Orders

• Tracking: Once your order is dispatched, you will receive an email with a tracking number, allowing you to monitor the progress of your delivery.
• Lost Orders: If your order has not arrived within 28 days of dispatch, please contact our customer care team. We will investigate the status of your order. To avoid issues, please ensure your contact details and address are accurate. Sleeping Tabs is not liable for lost orders due to incorrect or incomplete address information.

5. Delays and Delivery Issues

• Possible Delays: While we strive to deliver within the estimated timeframe, delays may occur due to factors beyond our control, such as postal service backlogs, holidays, or high demand. In such cases, we will do our best to expedite your order.
• Liability: Sleeping Tabs is not responsible for delays caused by suppliers, postal services, or incorrect delivery information provided by the customer.

6. Order Cancellation

• Canceling Orders: You may cancel your order as long as it has not yet been dispatched. Orders are generally dispatched within 24 hours, so please contact us immediately if you wish to cancel.

7. Contact Us

If you have any questions, concerns, or need assistance with your delivery, our customer care team is here to help. You can reach us via our “Contact Us” page or by emailing us at contact@sleepingtabs.com. We are committed to ensuring that your experience with Sleeping Tabs is smooth and satisfactory.